Have Questions?

We are here to help. Please contact us by phone or email.

Email:
Support@wezift.com
Phone:
1 (855) 5WE-ZIFT (Monday - Friday, 8am - 5pm MDT)

 

About Zift

Q: How does Zift compare to other parenting apps on the market?

Zift is a technology leader in keeping kids safe online by giving parents the insight and ability to guide your family’s screen time and digital habits. Unlike other products, Zift’s technology can be customized to grow with your child, providing a complete solution to:

  • Protect your child from online dangers with the award-winning Net Nanny® filtering technology
  • Track screen time and online activity
  • See and control the apps they use
  • Pause your child’s device instantly
  • Know where they are, and where they’ve been in real-time.

Q: How are Net Nanny and Zift related?

Zift wanted to provide parents with a complete screen time parenting solution so we incorporated the award-winning Net Nanny® filtering technology into Zift’s product feature set. Net Nanny®, the #1-rated content filter available and has protected over one million families. Filtering inappropriate content is an essential step to keep your family safe. 

 

Installation

Q: Why do I need to install two Apps for Zift to work?

The Zift Parent app allows parents to setup family screen time rules, determine what content is acceptable for your child to view and when, review activity reports, and pause Internet on any device. In order for the Zift Parent app to work, the Zift Child app needs to be installed on your children’s devices. If the Zift Child app is not installed, the Zift Parent app will not have any insight on your child’s online or app activity on that device. 

Q: Why is it necessary to have the “VPN is connected” message in my child’s notification bar?

Android and iOS devices show a VPN icon while Zift is protecting your child from inappropriate content. Android and Apple devices classify anything that is monitoring a device’s network activity as a “VPN”. 

Q: What operating systems are currently supported by Zift?

Android 5.0 and above
iOS 10.2 and above

Q: Will my children be able to remove Zift on their mobile devices?

Zift has a feature called “Removal Protection” to ensure Zift cannot be removed from a child’s device without the parent being notified. On Android devices, the Child App can only be removed by entering the Zift Parent Password. Apple devices do not support this option, however Zift will immediately alert parents if the Child app is removed from an Apple device via the Zift Parent app.  

Q: Do I need to install the Zift Parent app on all of my child’s devices?

The Zift Parent app should ONLY be installed on the parent's mobile device. The Zift Parent app should NEVER be installed on the child’s device. 

Q: How do I install the Zift Parent app?

To install the Zift Parent app follow the steps below:

  1. Get the parent’s mobile device that you want to download the Parent app.
  2. Go to the iTunes App Store on iOS or the Google Play Store on Android.
  3. Download the Zift Parent app directly to your device.

Q: How do I install the Zift Child app?

To install the Zift Child app on your child’s mobile device follow the steps below:

  1. Open an Internet browser
  2. Go to http://zift.me/
  3. Click Let's Get Started
  4. Follow the directions to download

Q: Will having Zift installed use up data or drain device batteries faster?

Having Zift installed on your child’s device will not consume any additional data. Zift has been extensively engineered and tested to ensure that battery drain is minimal. 

 

App Blocking

Q: What devices does app blocking work on?

Currently, app blocking is only available on Android and iOS (iPhone and iPad) devices. Desktop solutions for Mac and Windows will be coming soon. 

 

Block YouTube

Q: How do I block specific YouTube videos?

Follow the following steps to block specific YouTube videos:

  1. Find the URL of that YouTube video that you want to block.
  2. Log into the Zift Parent app.
  3. Select the Child Profile
  4. Select Standard Restrictions
  5. Select Web Settings
  6. Click + next to Always Block
  7. Add URL
  8. Click Ok.

 

Filter

Q: How do I add websites I want to always block or allow?

Zift allows the flexibility of adding websites a parent wants to always Block or Allow. To add sites follow the steps below:

  1. Log into the Zift Parent app.
  2. Select the Child Profile
  3. Select Standard Restrictions
  4. Select Web Settings
  5. Click + next to Always Block
  6. Add URL
  7. Click Ok. 

 

Location

Q: Does the GPS location feature only work on Android, iPhone and iPad mobile devices?

Yes, location feature is only for mobile devices. It works on Android, iPhone, and iPad mobile devices. 

 

Pause Device

Q: What happens on my child's device when I hit Pause?

If your child is using an Android device, all apps and Internet access will be blocked from use while paused. However, your child will still have the ability to make phone calls. On iOS (iPhone and iPad) devices paused will disable Internet access. 

 

Scheduling

Q: Does the curfew feature block all Internet activity, including apps?

Yes, setting a curfew will block all Internet, or just specific apps, based on the criteria that a parent selects. 

 

Screen Time

Q: Can I track screen time on my child’s device?

Within Zift Parent app you can add a User for each child and monitor their screen time. 

Q: Does Zift offer screen time management?

Zift provides a daily, weekly, and monthly screen time activity report for each User, which is viewable in the Zift Parent app. Zift also has a Curfew feature to limit the type of content that is viewable and when a child can access apps and the Internet. There is also a Pause feature which will stop all Internet access. 

 

Settings

Q: How do I change my child's picture?

To update any child’s picture follow the steps below:

  1. Log into the Zift Parent app.
  2. Select the Child Profile
  3. Click on the gear in the lower right hand corner of the Profile icon
  4. Select from an Existing Avatar or select the Camera icon to either take a picture or select from Files on the device
    1. To use Avatar – select Avatar > Hit Done in upper right hand corner
    2. To take Picture – select Camera > take Photo > tap Ok > select check button in upper right hand corner > Hit Done in upper right hand corner
    3. To select an Existing Picture – select Files > navigate to file location > select File > select check button in upper right hand corner > Hit Done in upper right hand corner

Q: I have children of varying ages and maturity levels. Does Zift work for my family?

Zift works for children of all ages. The Zift Parent app allows parents to customize each child’s settings to allow or block specific apps and manage content categories for different ages.

Q: Why is there a key icon in my notification bar on my Child’s Android device?

The key icon is Android’s way of indicating that the Zift app is running and protecting secure Internet traffic.   

 

 

Email

Q: How can I change my email?

Simply reach out to our customer service team and they can update the email assigned to your account.

Email:
Support@wezift.com
Phone:
1 (855) 5WE-ZIFT (Monday - Friday, 8am - 5pm MDT)

    

Parent Portal

Q: There are so many apps out there. How can Zift help me stay informed of the ones I need to know about?

Zift’s subscription allows access to the Parent Portal where families get essential insights on apps and other technology that, as parents, we all should know. Including blogs, parenting resources, and tips from parenting experts. If you’re not sure what an app does, or whether it’s safe, you can access videos, descriptions, ratings and other useful data through the Zift Parent Portal:

  • What the app does
  • How kids use it
  • Recommended age level
  • What to watch out for